Meineke Car Care Center at 1550 West Main Street, Lewisville

Reviews

• Shawn Moore

  Oct 30, 2018
  ★ ☆ ☆ ☆ ☆
  Had a 7:30 appointment for an oil change... Got to shop just before 7:30 and there were 3 people already there ahead of me waiting. 8:00 all 4 of us still waiting...
  After 2 people ahead of me left my car went back...
  (8:05) luckily for me 2 left.
  The 1 person that was in front of me asked why there were no cars going back till now, he was told they had a late start.
  What is the point of getting an appointment if there wasnt anyone there to work on your car???
  8:25 car still in bay....
  7:30 both appointments still waiting.
  8:30 one oil change done, I'm next...
  8:50 my oil change done, asked mechanic if my tire rotation being done he said no.
  8:55 was told my car was done. I asked Scott at the desk if my tires were rotated he asked me.... He didn't do it??
  I told him I would have to come back again...
  When I asked him why did it take 1 hour and 45 minutes for an oil change he told me everybody showed up late today. I told him I was going to be late for my work today also...
  I will update on the time to get my tires rotated. Maybe I shouldn't make an appointment...
  Just pulled out and turned on windshield wipers to clean my window there was no fluid in my windshield wiper. Went back in and asked him if topping off my fluids were not covered?
  Scott said he didn't do that either and I replied no. I say did he even change my oil with synthetic he looked at me like I was crazy. I said well he didn't rotate my tires I paid for that he didn't top off any of my fluid I paid for that how do I know he even changed my oil?
  I said I used to come here all the time I'm not going to come back here anymore and he said well then don't.
  Great customer service!
  I don't know what happened to this place but it went really downhill. I will pay someone else to rotate my tires and I will fill up my own fluids before I come back here again. I did give it three star because of people can be late for work by no fault of their own. After all I'm late for work today.
  I'm changing it to a one wish I could put a 0.
  

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