Cottages on Edmonds at 1716 South Edmonds Lane, Lewisville

Reviews

• L.C.R.

  Nov 13, 2018
  ★ ☆ ☆ ☆ ☆
  Today is my one-month lease date. My answers would probably have been good to excellent across the board had the events of the past two days, not occurred.
  The only weakness that I saw during the leasing process was the lack of consistency in paperwork, oral pricing and collateral. On two occasions I was quoted one thing and found different information online and in handouts. Once I brought it to their attention, it was quickly rectified. Therefore, other than thinking that they really ought to streamline information, I didn't give it a second thought.
  UNTIL....
  I received a Notice to Vacate due to Pet Deposit and Late Fees. There was a written and signed document approving and accepting a pay arrangement, of which the 1st installment had been made (on time). The second payment, as per the arrangement, was not due until today. However, because of the lack of communication or documentation or, perhaps, attention given, I was shown in Rent arrears because "the system" took part of my rent and applied it to my pet deposit. There are 3 major issues with this: 1) The 1208.00 paid to Ms. F via Certified Check was CLEARLY noted as rent. 2) I was functioning within the payment arrangement for the pet deposit. 3) One cannot charge late fees for a pet deposit and making a decision to move money to a different line item, in order to justify late fees, is not acceptable.
  The Notice to Vacate states that I was being evicted for Pet Deposit and Late Fees. Both of these items make the Notice to Vacate improperly executed. Perhaps, most residents don't know this. Perhaps, Ms. K was not aware of the proper use and /or legalities of the form. I however, am. I received this notice at approximately 9pm; I do NOT appreciate not being able to reach the Manager on Duty! I do not take this lightly. I am not pleased with the result. It has COMPLETELY changed my view of the property and my confidence in the management! I do not appreciate being spoken down to and just because that's "how we do it," does NOT mean this situation was handled correctly.
  Receiving a Notice to Vacate 3 days after I pay $1208.00 in certified funds, and 2 days before I have even lived there a month, is ABSOLUTELY unacceptable.
  
  Let me be clear, Ms. F has been amazing. She is on top of detail, knows her business and engages you personally, thus easily winning the trust of those she speaks with. Ms. J took care of the leasing paperwork process, she answered questions, came up with workable solutions and was easy to reach when needed. I am completely satisfied with this management team!
  
  Ms. K, who I understand to be the Corporate Representative, has in 2 days, wrecked the peace, the confidence and our overall satisfaction in the property that Ms. F and Ms. J worked so hard to establish.
  
  As a Property Manager and Administrator, licensed by the State of Texas, I am appalled that this situation was handled so unprofessionally.

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